Reference

How We Handle Your Personal Data

At bigmsg login, your personal data is collected only for the purposes of running your account, processing deposits through DANA, OVO, GoPay and QRIS, and delivering support —…

Data encrypted in transit and at restDANA, OVO, GoPay & QRIS payment data protectedAccount holders control their own dataRetention periods clearly definedContact our team within 24 hours

Explore the Lobby Read FAQ

Explore What Data We Collect and Why

bigmsg login Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on bigmsg login, we collect your name, email address, phone number, and the payment method identifiers you use — such as your DANA wallet ID, OVO number, GoPay-linked phone number, or QRIS token reference. We also log device type, IP address,

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and session timestamps to detect unauthorised access. Financial transaction records are retained for a minimum of five years as required under applicable Indonesian financial regulations. Behavioural data such as game session duration and lobby navigation is collected in aggregated, anonymised form only and is never sold
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to third parties. Access to your data depends on local law and the specific account features available in your region. You may request a full export of your personal record at any time via our support channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR PRIVACY TEAM

Open a Privacy Request Through These Channels

If you have a question about how your data is used, want to update an entry, or need to close your account and remove stored records, our dedicated privacy support team is available every day from 07:00 to 23:00 WIB. Requests submitted before 15:00 WIB are acknowledged the same day. Whether you are in Semarang or anywhere else across Indonesia, you can reach us through the channels below.

Team online

Live Chat

Start a live chat session directly inside your bigmsg login account dashboard. Our privacy team responds within five minutes during operating hours, 07:00–23:00 WIB, seven days a week.

Email Support

Send your written data request to our privacy inbox. Include your registered email and the type of request — access, correction, or deletion. We aim to respond within one business day.

Ticket System

Submit a formal privacy ticket through your account settings under 'Data & Privacy'. Each ticket receives a unique reference number so you can track the status of your request end-to-end.

HOW WE PROTECT YOU

Switch On These Six Data Protection Practices

bigmsg login applies layered security and transparent data practices so you always know the state of your personal record.

End-to-End Encryption

All data in transit between your device and our servers uses TLS 1.3 encryption.

Cookie Control

We use strictly necessary cookies to keep your session active and optional analytics cookies to improve the lobby layout.

Account Security Layers

Two-step verification is available for all accounts. Suspicious login attempts — especially from unrecognised devices or IPs — trigger an…

Data Retention Schedule

Transaction records linked to QRIS and OVO payments are kept for five years under Indonesian financial rules.

Third-Party Sharing Policy

We do not sell your data. We share information with payment processors such as DANA and GoPay only to the…

Your Right to Correction

You may request a correction to any inaccurate personal record through your account dashboard or via our live chat.

Browse Answers to Real Privacy Questions

The questions below are the ones we hear most often from account holders across Indonesia. If your question is not covered here, our privacy support team is reachable via live chat between 07:00 and 23:00 WIB every day of the week.

We collect your full name, email address, phone number, and the payment identifiers you register — such as your DANA wallet or OVO number. Device type and IP address are also logged for security purposes at login.

Payment identifiers such as your DANA wallet ID or GoPay-linked phone number are stored in encrypted form. After a transaction settles, only the reference token is retained — not your full account credentials for those payment services.

Yes. Submit a data access request through your account settings under 'Data & Privacy' or contact us via live chat. We will deliver a structured export of your personal record within five business days of verifying your identity.

We share data only with payment processors — DANA, OVO, GoPay, QRIS — to complete your transactions, and with identity verification services where local law requires it. We do not sell or share data for advertising.

Submit a deletion request via the ticket system in your account settings. Non-financial data is removed within 30 days. Transaction records required under Indonesian financial regulation are retained for five years regardless of deletion requests.

We use strictly necessary session cookies and optional analytics cookies. You can disable optional cookies at any time from your browser settings or the cookie preference panel inside your account — this does not affect your ability to log in.

Contact us immediately via live chat (07:00–23:00 WIB) or email our privacy inbox. We will place a temporary hold on your account, review access logs, and provide a written response within one business day of receiving your report.

How We Handle Your Personal Data

Open a Privacy Request Through These Channels

Live Chat

Email Support

Ticket System

Switch On These Six Data Protection Practices

End-to-End Encryption

Cookie Control

Account Security Layers

Data Retention Schedule

Third-Party Sharing Policy

Your Right to Correction

Browse Answers to Real Privacy Questions

01 What personal data does bigmsg login collect when I open an account?

02 How is my DANA or GoPay payment data stored after a transaction?

03 Can I request a copy of all the data bigmsg login holds about me?

04 Does bigmsg login share my information with third parties?

05 How do I request that my account and personal data be deleted?

06 What cookies does bigmsg login use, and how can I manage them?

07 Who do I contact if I believe my data has been accessed without authorisation?

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